Responsible Gambling Policy

At Spin Station we take responsible gambling seriously. We want everyone to enjoy their time with us in a safe, controlled way, so we provide practical tools and clear guidance to help you stay in control of your play. If you ever feel you need a break, we will support you through straightforward options and links to professional help.

Our player protection principles

We aim to protect customers by promoting safer gambling, carrying out age and affordability checks, and responding quickly to concerns. We monitor account activity for signs of harm and will act where necessary to protect vulnerable players. Our approach is practical, proportionate and centred on reducing risk.

Activity-control tools

Limits you can set

You can set deposit limits for daily, weekly and monthly periods to manage how much you spend. Limits are adjustable from your account but any increases will include a waiting period to prevent impulse changes.

Other control options

We offer time-outs and account breaks to pause play for a set period, and self-exclusion for longer-term or indefinite removal from the site. Session reminders and loss limits may also be available through your account dashboard.

Deposit and loss limits

Deposit limits help you control spending before it happens. Loss limits allow you to cap net losses over a chosen period. Both tools are designed to be simple to use and change, with built-in safeguards to prevent immediate increases that could jeopardise your control.

Time limits and breaks

Session reminders and optional reality checks encourage regular breaks. Time-outs are available if you need a short pause, while extended account breaks and self-exclusion are there when a longer break is required.

Self-exclusion

Self-exclusion removes access to your account for a chosen period and can be arranged through your account settings or by contacting our support team. After self-exclusion, reactivation requires a cooling-off process to help ensure you are ready to return.

Signs of problematic behaviour

Look out for changes such as chasing losses, spending more time or money than planned, neglecting responsibilities, or using gambling to cope with stress. If you notice these signs in yourself or someone close to you, consider using our control tools or seeking external help.

Tips to stay in control

Set strict deposit and loss limits, use session reminders, only gamble with what you can afford to lose, avoid gambling when stressed or tired, and talk to someone you trust about your play. Use account tools before you feel pressured to act.

Professional help and support organisations

If you need independent support, visit BeGambleAware or call the National Gambling Helpline on 0808 8020 133 for confidential advice. You can also speak to your GP for additional guidance. If you need assistance while using SpinStation, use the help centre in your account to get support from our team.